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Free ITIL downloads

Below you can find the latest ITIL white papers from Axelos, available to download for free. These were released on the 2nd of September, and will very likely be soon followed by a high-level, overall update to the ITIL framework.

Integrating Six Sigma and ITIL for Continual Service Improvement

To address the practical and operational issues involved in introducing formal IT processes into organizations, the ITIL framework defines a service lifecycle stage - continual service improvement (CSI) - that is intended to measure and improve processes and services. This white paper discusses an approach using one such well-established process improvement methodology - Six Sigma, which is particularly compatible with ITIL.

Click to download (PDF)

ITIL and TOGAF 9.1: Two Frameworks

The development of information systems in large organizations, and in multipart supply-and-demand chains, has become complex and flexible. Increasingly, systems are being designed and managed using a structured approach. Best-practice models are based on the experience of day-to-day users and therefore support users' needs.

Both TOGAF and ITIL are frameworks that follow a process approach. They are based upon best practice and are supported by a large community of users. However, whereas TOGAF is focused on enterprise architecture, ITIL focuses on service management. This white paper tries to explain that, although these models describe similar processes, you do not have to choose between them.

Click to download (PDF)

ITIL for Managed Service Providers

This white paper provides a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL. The paper focuses on the core ITIL lifecycle stages and how all stakeholders can maximize the business benefits of adopting a structured service governance approach. Click to download (PDF)


The purpose of this paper is to examine the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL best-practice framework. BiSL is meant to support business information management and shares some similarities with and divergences from ITIL. A main similarity is that both of these frameworks are based on a business perspective of service management- BiSL from the point of view of the user organization, and ITIL from the point of view of the IT service provider.

Click to download (PDF)

Would you like to know more about what ITIL is, our available ITIL training formats or in-house ITIL training courses? Contact us now!

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