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ITIL Service OperationITIL Service Operattion| Deliver and support IT services

The purpose of ITIL Service Operation is žto co-ordinate and carry out the activities and processes required to deliver and manage IT services at agreed levels to business users & custom.

Scope of ITIL Service Operation

The scope of service operation covers: 

While some processes such as strategy management for IT services are not specifically included in service operation, they are still influenced by it. 

Contact us if you would like to attend an ITIL Service Operation Course


ITIL Service Operation - 2011 Edition

ITIL Service OperationAuthor & Publisher

Office of Government Commerce TSO (The Stationery Office) - 2011 Edition Crown Copyright 2011


978 0 11 331307 5

ITIL Service Operation introduces and explains delivery and control activities that support high-quality service operation. Use of the guidance will help to ensure a balanced and flexible approach to service provision, setting you firmly on the road to achieving excellence as a service provider.



Price: £80.00 (No VAT)
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