|Call Us: +44 (0) 1202 555711/733
ITIL Service Design
- Design IT services to realize the service provider’s strategy
- Facilitate the introduction of services into supported environments ensuring quality service delivery, customer satisfaction and cost-effective service provision.
The objectives of the ITIL Service Design stage are to:
Design services that can be easily and efficiently developed and enhanced within appropriate timescales and costs and, wherever possible, reduce, minimise or constrain the long term costs of service provision.
Contribute to the improvement of the overall quality of IT service within the imposed design constraints, especially by reducing the need for reworking and enhancing services, once they have been implemented in the live environment.
The Scope of Service Design includes:
Designing IT services together with the governing IT practices, processes, policies, architecture and management systems to meet current and future agreed business requirements.
Describing the principles of service design and looking at identifying, defining and aligning the IT solution with the business requirements.
Adapting and implementing standard and consistent approaches for service design will result in:
- Eased implementation of new or changed service.
- Improved service alignment: new or changed services are more likely to meet service level requirements.
- Ensure better alignment with customer values and strategies.
- Improved IT governance.
- Reduced total cost of ownership (TCO).
- Improved quality, consistency and performance of the service.
- Appropriate mapping of the IT infrastructure to the business processes
ITIL, in particular Service Design, is built primarily upon the four P’s. The main aim of Service Design is the design of new or changed services. Many designs, plans and projects fail because of a lack of preparation and/or lack of management.
In order to deliver the benefits of service management and ITIL, these 4 P’s need to overlap each other.. The implementation of ITSM as a practice is about preparing and planning the effective and efficient use of the four P’s: the People, the Processes, the Products(services, technology and tools) and the Partners (suppliers, manufacturers and vendors).
Adopting a comprehensive, consistent approach to ITIL Service Design will help ensure integration across all activities and processes within the IT environment and provide end-to-end functionality and quality.
Contact us to attend an ITIL Service Design Course
ITIL Service Design - 2011 Edition
Author & Publisher
Office of Government Commerce TSO (The Stationery Office) - 2011 Edition Crown Copyright 2011
978 0 11 331305 1
ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight.
- Company Information: Registered Address: 25 St Thomas Street, Winchester, Hampshire, England, SO23 9DD; Company Number: 2406272; VAT Number: GB 777 098084
- PRINCE2®, PRINCE2 Agile® , ITIL®, M_o_R®, MoP®, P3O®, MSP®, MoV®, P3M3® and RESILIA® are all registered trade marks of AXELOS limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited.All rights reserved.
- The PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP®, MoV®, P3M3® and RESILIA® Accredited Training Organisation logos are all trademarks of AXELOS limited, used under permission of AXELOS Limited. All rights reserved.
- The APMG International AgilePgM and Swirl Device logo, APMG International AgilePM and Swirl Device logo, APMG International Better Business Cases and Swirl Device logo, APMG International Change Management and Swirl Device logo, APMG International Earned Value and Swirl Device logo, APMG International Facilitation and Swirl device logo and APMG International Managing Benefits and Swirl device logo are all trademarks of the APM Group limited, used under permission of the APM Group Limited. All rights reserved.
- AgilePgM® and AgilePM® are registered trademarks of Dynamic Systems Development Method Ltd. All rights reserved. Better Business Cases™ is a trademark of Her Majesty’s Treasury. All rights reserved. APMG International Change Management, APMG International Earned Value, APMG International Facilitation and APMG International Managing Benefits are all trademarks of the APM Group Limited. All rights reserved.
- The Praxis Framework™ is a trademark of Praxis Framework Ltd. All rights reserved.
- IACCM™ is a trademark of IACCM.
Powered by Intergage
Copyright © CUPE Limited 2018 |
| | | |