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ITIL Service DesignITIL Service Design


The objectives of the ITIL Service Design stage are to:

The Scope of Service Design includes:

 Adapting and implementing standard and consistent approaches for service design will result in:

ITIL, in particular Service Design, is built primarily upon the four P’s. The main aim of Service Design is the design of new or changed services. Many designs, plans and projects fail because of a lack of preparation and/or lack of management.

In order to deliver the benefits of service management and ITIL, these 4 P’s need to overlap each other.. The implementation of ITSM as a practice is about preparing and planning the effective and efficient use of the four P’s: the People, the Processes, the Products(services, technology and tools) and the Partners (suppliers, manufacturers and vendors).

Adopting a comprehensive, consistent approach to ITIL Service Design will help ensure integration across all activities and processes within the IT environment and provide end-to-end functionality and quality.

Contact us to attend an ITIL Service Design Course

ITIL Service Design - 2011 Edition

ITIL Service DesignAuthor & Publisher

Office of Government Commerce TSO (The Stationery Office) - 2011 Edition Crown Copyright 2011


978 0 11 331305 1

ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight. 



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