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ITIL Service DesignWell-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money. 

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ITIL Service StrategyA sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers.

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MSP 2011 Pocket BookToday's organizations exist in a climate where change is ubiquitous. The many, dynamic and contradictory drivers for change include innovations in technology, working practices (including outsourcing and partnerships), mergers, increased demands from regulation and, for the public sector, delivery of policy driven by changing political parties and/or ministers. Whatever the organization, wherever it is located and however it is structured, the rate of change is increasing.

Price: £3.50 (No VAT)
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Portfolio Programme and Project Offices PocketbookThe right Portfolio, Programme and Project Offices Pocketbook (P3O) model will provide a focal point for defining a balanced portfolio of change and ensuring consistent delivery of programmes and projects across an organization or department. It could successfully take many forms, from a single all encompassing physical office to a virtual office made up of permanent Portfolio Office supported by permanent Hub or temporary Programmes/Project Offices.

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An Executive Guide to Value ManagementThere has probably never been greater pressure on individuals and organizations, in both puclic and private sectors, to do more and more with less and less. On top of this, in the current austerity era there is huge pressure to reduce spending on all fronts. The big dilemma is how to meet these demands whilst upholding necessary output qualtity. When times are good the demand is to deliver more with less to remain competitive. In leaner times the demands are for cutting costs in a manner that inflicts as little harm as possible. Achieving savings through transformational change programmes can be a lengthy and complicated process. There is a need for an effective method to respond to these demands quickly.

Price: £7.50 (No VAT)
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DSDM Atern Pocket Book 0Atern is the new version of DSDM - the proven agile project delivery framework.

Atern helps to deliver results quickly and effectively. It concentrates on strategic goals and incremental delivery of real business benefits while keeping control of cost, risk and quality.

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Facilitation book This book pulls Tony Mann's 19 years of Facilitation knowledge and practice together to help Facilitators build their expertise.
Price: £19.00 (No VAT)
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Fmanual

This manual is best suited for operational managers, specialists and anyone on the front line of production and (service) delivery. It is one of two books used for our Facilitation course.

   
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EVM Handbook This book provides guidance for practitioners and students along with the study material required for both the Foundation and Practitioner exams for the Earned Value Management qualification.
Price: £29.00 (No VAT)
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Fish-Tales-3 ProductImage PICT40-tnThe phenomenal international bestseller FISH! now adds real stories of change using the FISH! approach. See how it could help your environment.

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FISH Product Image smallA powerful parable that will help you love the work you do - even if you can’t always do the work that you love.

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Managing Benefits Manual This manual covers the new Managing Benefits qualification offered by APMG. It provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change through portfolios of programmes and projects.
   
Price: £52.00 (No VAT)
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51dBw8X7oLL. SX383 BO1204203200

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Natural-Born-Winners Product Image smallSometimes life can seem so unfair. You work hard, you do your best ­ but nothing seems to change. And yet there are others who, with the effortless ease of angels, always seem to get what they want.

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