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ITIL Intermediate Module - Service Offerings and Agreements

The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Strategy and ITIL Service Design publications.

The SOA course is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.

Also available as e-learning!

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Credits obtained from the SOA qualification may not be combined with the credits obtained from the IPAD Practitioner module towards an ITIL Expert Level application due to the high level of content overlap. 


The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:

IT Management
IT Finance Manager
Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager.

This list is a guide only, and choices will depend on the candidate's individual career goals and objectives.

Coming soon!

CUPE is currently replanning the ITIL Intermediate - Service Offerings & Agreements course. Please contact us for up to date details on dates and locations.

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