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ITIL Intermediate Module - Planning, Protection and Optimization

The Planning, Protection and Optimization (PPO) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

Also available as e-learning!

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The PPO module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Credits obtained from the PPO qualification may not be combined with the credits obtained from the IPPI Practitioner module towards an ITIL Expert Level application due to the high level of content overlap. 


The Planning, Protection and Optimization qualification would suit candidates in the following IT professions or areas:

Capacity Manager
Availability Manager
Change Manager
Security Administrator
Applications Support
IT Operations Manager
Network Control and Operation
Network Support
Business Continuity Manager
Security Manager
Service Portfolio Manager
Supplier Relationship Manager.

This information is a guide only, and choices will depend on the candidate's individual career goals and objectives.

Coming soon!

CUPE is currently replanning the ITIL Intermediate - Planning, Protection & Optimisation course. Please contact us for up to date dates and locations.

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