Call Us: +44 (0) 1202 555711/733

Terms & Conditions

Public Courses

CUPE International Ltd, hold ‘Public’ courses at various locations.  For each course, we will use a suitable venue and provide an accredited Trainer with accredited course materials. Pre-course reading materials will be supplied to delegates prior to the event. Class sizes will be limited to a maximum of 12 delegates.

Public Course­ Charges

From the date of acknowledgement by CUPE International Ltd, the cancellation charges are :-

Cancellation or Transfer Fees:
More than 28 days prior to the course start date:-          £100 +VAT.
14-28 days prior to the course start date:-                     50% of the course cost.
Within 14 days of the course start date:-                       100% of the course cost.

Trainer Approved Deferrals:
Trainer approved deferrals are free of charge for any training/ examinations postponed following advice from the Trainer. Deferrals are to be taken within a maximum of 3 months from the original course date, unless otherwise agreed. Any additional venue costs will be invoiced directly at cost.

Practitioner Exams­ Prerequisites:
Proceeding to Practitioner will only be permitted if delegates have satisfactorily attended and completed the full Foundation course and passed the Foundation exam. Refunds are not provided if delegates do not continue to Practitioner and further charges may be incurred if additional training is required.

Distance Learning and E-Learning

All paper based distance learning online purchases may be returned within 7 days of purchase for a full refund, less any postage charges incurred.  Returned products must be in the exact condition as when originally dispatched.  No other refunds on this product are available.

No refunds are applicable for any e-learning product.

All distance learning and e-learning products are valid for 12 months from the date of purchase.

Extensions to the expiry date of distance learning and e-learning products can be arranged upon request and will incur the following additional fees;

Extension by one week: £25 plus VAT

Extension by one month: £75 plus VAT

Exams taken at the CUPE International Ltd Office must be booked a minimum of 10 working days in advance of the required exam day. All bookings are subject to availability. Online exams should be booked a minimum of 48 hours in advance of the required exam date. Please see EXAMS for more details regarding the terms and conditions relating to exams.

Delegates are responsible for purchasing any new/ revised materials that may be required as a result of changes implemented by the relevant Exam Institute.  Please refer to the relevant Exam Institute for updated information on any impending changes which may affect your course.  By activating the software or logging onto the e-learning programme, you are agreeing to the terms and conditions of our Product License Agreement.

Exam Only 90 Days and Exam Plus 90 Days

No refunds are applicable for this product.

All training provided with the exam plus products, including e-learning, has 90 day validity from the date of purchase. Exams must be booked and taken within 90 days of the purchase date.

Extra time is available for exams taken in English for those who do not have English as native language and who do not use English on a daily basis in their work environment. It is the delegates' responsibility to inform us when this is the case.

Extensions are not permitted for this product. Following the validity period renewed/ replacement products can be purchased at 100% of the published price.

Any changes to exam dates must be made within the relevant validity period applicable to the product purchased. Changes to booked exam dates will incur an administration fee. Details of this fee are included below under the relevant exam type (online or at an exam centre).

A fee of £50 plus VAT will be applied to delegates wishing to change their exam option from sitting it online to sitting it at an exam centre and vice versa.


Online Exams

A time slot needs to be booked a minimum of 48 hours before the start of the exam.  All online exams and exam time slots are subject to availability from the relevant Exam Institute and its proctoring service.

Amendments to scheduled exams must be made a minimum of 4 hours prior to the exam start time and are subject to any fees specified by the proctor service.

By booking an online exam it is understood that you agree to the Terms and Conditions relating to this service. Appeals for any exams results which are revoked by the relevant Exam Institute will not be processed by CUPE International Ltd if the exam rules have been breached. Failure to comply with the exam rules may lead to the exam result being voided. The exam rules include, but are not limited to:

It is essential that candidates complete a system check to ensure compatibility with the relevant proctoring service.

For APMG Exams

There are a number of regulations that need to be followed in order for the online exam to be valid.  A full list of the regulations can be found on the

APMG websiteClick on this link to see if your computer is suitable for taking the online exam

APMG System Check


There are a number of regulations that need to be followed.  Click on the link to download the guidance document.

PeopleCert exam guidance for Windows Computers PeopleCert exam guidance for Mac Computers

Click on this link to see if your computer is suitable for taking the online exam

PeopleCert exam system check

For APM Exams

Click on this link to see if your computer is suitable for taking the online exam

APM System Check

Exams at CUPE International Ltd

All exam bookings must be made a minimum of 10 days prior to the required exam date and are subject to availability.

Cancellations to exam dates will be subject to the following additional fees;

Period of notice given
before exam date:



Over 30 days 

0% of exam fee 

15-30 days 

50% of exam fee 

11-14 days 

75% of exam fee 

10 working days or fewer

100% of exam fee 

Changes to exam dates will be subject to the following additional fees;

The following terms and conditions must be adhered to for all exams; failure to do so could result in the exam result being revoked and a new exam fee payable. 

In-House Courses

Where Delegates are required to be trained on-site, the Client may organise his/her own event using the venue of their choice.  The venue should be equipped with tables and chairs which are arranged ‘u-shaped’ for training and ‘classroom-style’ for the examinations.  The room should be equipped with an A1 flip-chart or white-board. Refreshments (water/tea/coffee) and washroom facilities should be available nearby.

Cancellation and Course Transfer Charges for In-House Courses

Cancellation or Course Transfer Requests must be made, either in writing or by e-mail to the CUPE Course Administrator. From the date of acknowledgement by CUPE International Ltd, the cancellation and transfer charges are: -
More than 6 weeks’ notice prior to the course start date:-          Any expenses incurred at cost
4-6 weeks’ prior to the course start date:-                                  50% of the course cost
Within 4 weeks’ of the course start date:-                                  100% of the full course cost
The cost of all course materials supplied will be charged.  Ownership of materials supplied will pass to the Client following payment of charges.


All certificates are issued as e-certificates. Paper copies can be purchased from the relevant Exam Institute, if required, for an additional fee.


Copyright and all intellectual property rights for all Course Materials shall remain the property of CUPE International Ltd. The Customer agrees not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post course reference.

Personal Belongings

Personal belongings and items belonging to or in the possession of the Customer or Delegate brought on to CUPE International Ltd training courses/ exam sessions are the sole responsibility of the owner. CUPE International Ltd accepts no responsibility for any theft or damage to personal belongings at training courses or exam sessions.


All VAT chargeable purchases will be charged using the current UK VAT rate for all services carried out in the UK and for all products where VAT is applicable.

basketimagetwitterlinkedin   you tube

Copyright © CUPE Limited 2018 | Site Map | Contact Us | Privacy Policy | Terms & Conditions | License Agreement | Cookies | Payment Options

Powered by Intergage