ITIL Practitioner
WHO
The course is suitable for those IT Managers and Practitioners who have been in IT for at least five Years.
DURATION
3 days.
EXAMS
ISEB syllabus of 30% slide presentation and 70% exercise syndicate and assignment work.
PRE-REQUISITES
To have relevant experience and hold the ITIL Foundation Certificate in IT Service Management.
OBJECTIVES
- To provide delegates with a practical approach to implementing Change Management in organisations
- To provide delegates with a practical understanding of the management of Change across organisations
- To prepare delegates for the ISEB Practitioner examination in Change Management
CONTENT
- Planning for the implementation of Change Management
- Prioritising and assessing impact, cost, benefit and risks of proposed changes
- Managing the Request for Change (RFC) assessment and authorisation process
- Preparing for and managing the Change Advisory Board (CAB)
- Producing and managing of the Forward Schedule of Change (FSC)
- Defining and agreeing change models
- Overseeing building, testing and implementation of authorised changes
- Co-ordinating the back-out of failed changes
- Being aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
- Monitoring and reporting on the major metrics and Key Performance Indicators of the change process
- Interdependencies and interfaces between Change Management and the other IT Service Management processes
APPROACH
The Change Management Practitioners course prepares delegates for the Practitioner Certificate in Change Management.
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